Complaints Process

If you have a complaint, please contact us by phone, personal visit, letter, email or via our website. We will respond within 48 hours and there is no charge for this service.

Michael Beuvink

E: mike@fsal.co.nz
P: 021 648 937

Andrea Beuvink

E: andrea@fsal.co.nz
P: 021 646 315
We are also members of a Dispute Resolution Service (as required by Law), which you may contact directly.

Financial Services Complaints Ltd

E: complaints@fscl.org.nz
P: 0800 347 257